In order to be transparent and clarify expectations with our customers, we have provided below a list of the types of repairs and basic services that, through the standard mission call process, will complement the management of the facilities at no cost to the requesting department. We have established a framework that prioritizes these mission requirements, as well as a basic service level agreement for those services. To create fair and reasonable expectations, we offer the following level of service agreement, based on our staff, specialties and resource-efficient resources. Facility Management will provide a response to requests based on the following priority level, which is granted to each mission requirement: we have also provided below a list of generally larger repairs and replacement services (also known as “projects”) that will facilitate facility management, but only if funded by the applicant and with approval from the Capital Work Group, the Dean of the College or Provost. seasonal or planned – (problems/occasional items and/or likely to be treated as intended; Example: Leaf removal on gutters) Response – 24-48 hours (Suppose the communication is received by email or control system) Response – Same Day (Suppose the problem-specific FM staff is physically available to react) Health repair, heating, ventilation and air conditioning project – See below; On a case-by-case basis and approved by the Capital Work Group, the dean of the college or provost Emergency – (subjects considered lethal or fire protection building/office/room-bulletin, whiteboards, shelves, plates/plates, etc. Answer – Immediately (assuming communication is personal or telephone) Department-own or device repair/installation program (d.h. Science laboratory equipment, kitchen equipment, Weight room equipment) Special requests requiring heavy lifting, such as Z.B. Office moves and routine deliveries – (problems/articles, large or small, which must be geared towards maintaining normal operation) Key changes/blockages for reasons other than urgent maintenance – (problems/objects, small or large, that can endanger academic order, structural integrity or operation).